Terms and Conditions

Updated 2023/04/06

By purchasing from Woodtechie (Woodtechie Innovations (Pty) Ltd – 2020/484304/07) you agree to these terms and conditions as updated from time to time.

1.      Acceptance of order

The order is deemed accepted by the client once Woodtechie has received confirmation that the product’s total price has successfully been transferred into Woodtechie’s bank account or paid in cash.

No order will be accepted if the product’s total price has not been paid.

2.      Pricing

All products are custom-made, and therefore, only final quotations based on client specific requirements will be considered as the agreed price.

Prices advertised will remain valid for 30 days from placement of advertisement or as communicated by Woodtechie but is subject to final specification agreement between Woodtechie and the client. Variations from the products advertised may lead to a variation in the final price.

3.      Delivery

Delivery is deemed complete, at Woodtechie’s physical address, once the product is available for shipping.

4.      Shipping

Unless expressly included, delivery excludes shipping costs. Woodtechie will by arrangement include shipping, but the additional charges will be included in the final quotation.

5.      Marketing

Woodtechie may take pictures or videos of products produced and use it for marketing purposes including social media, electronic media and print media.

6.      Liability

Woodtechie’s liability is limited to the cost of the product, excluding delivery. Woodtechie will not be liable for any loss in profit, third party damages or consequential damages.

Woodtechie will take care when packaging an order, but Woodtechie is not liable for any damages caused during shipping.

Woodtechie will not accept any liability for damages caused due to the customer’s misuse, negligence, or fault. The client acknowledges that wood is a natural product and is subject to degrading if not adequately treated, used or stored.

7.      Rejection/Cancellation of an order

At any stage, Woodtechie may reject or cancel an order. If Woodtechie rejects or cancels an order the product(s) produced up to that point will be delivered to the client, and the cost of the uncompleted product(s) will be refunded to the client. The client will remain liable for the price of the product(s) delivered regardless of whether the client collects it.

8.      Appearance and colour

The client accepts that the appearance and colour of the final product(s) might vary from that provided in media or communication between Woodtechie and the client.

9.      Returns and refunds

All products are custom-made, and for this reason, returns and refunds will not be considered. The client’s responsibility is to ensure that they have sufficient information regarding the intended product before purchasing.

If the product does not conform to the agreed specifications, the client may submit a complaint to Woodtechie. Upon receiving the complaint, Woodtechie will evaluate the complaint’s validity and consider refunding the product(s). Woodtechie will make the final decision.

10.  Lead time

All products are custom-made and lead times will be dependent on Woodtechie’s order book, availability of raw material and complexity and quantity of the product to be produced. The expected lead time will be communicated in the final quotation. The lead time will commence once Woodtechie has received confirmation by its bank that the funds are available and only after the final design has bee agreed on..

11.  Intellectual property

Woodtechie remains the sole intellectual property owner of any products or media produced by Woodtechie.

12.  Privacy

Woodtechie will keep its clients’ private details confidential and will not share it with a third party.

13.  Collection

Once Woodtechie has informed a client that the product is ready to collect the client is obliged to collect the order within seven calendar days. If a client fails to collect the order within this period, Woodtechie will charge storage fees. The cost of storage will be 10% of the value of the order per seven calendar days or part of it. If the client fails to collect the order within 30 calendar days after being informed that the order is ready to collect, Woodtechie will have the option of reselling, donating or discarding the product without refunding the client.

14. Attributions and Credits

Some of our work has been designed using assets from Freepik.com and Vecteezy.com.